{"page":{"id":962887704,"body_html":"\u003ch4\u003eContact Us\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eSite errors, account\/order issues:\u003c\/strong\u003e \u003ca title=\"Email Furly's Pet Supply\" href=\"mailto:info@furlysus.shop\" target=\"_blank\"\u003einfo@furlysus.shop\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eProduct Inquiry:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:info@furlysus.shop\"\u003einfo@furlysus.shop\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReturns \u0026amp; Exchanges:\u003c\/strong\u003e \u003ca title=\"Email Furly's Pet Supply\" href=\"mailto:info@furlysus.shop\" target=\"_blank\"\u003einfo@furlysus.shop\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePhone:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"Call Furly's Pet Supply\" href=\"tel:1(475) 763-0869\" target=\"_blank\"\u003e(475) 763-0869\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAddress:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e26321 Dimension Drive, Lake Forest, CA 92630\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHours:\u003c\/strong\u003e\u003cspan\u003e \u003cbr\u003e\u003c\/span\u003e9am-7:00pm PST (Monday-Friday) 🐾\u003cbr\u003e9am-6:00pm PST (Saturday) 🐾 \u003cbr\u003e10am-6:00pm PST (Sunday) \u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003e🐾\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003eFAQ’s\u003c\/h4\u003e\n\u003cstrong\u003eHow long will it take to get my order?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003ePlease see our\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"Furly's Estimate Delivery Date\" href=\"https:\/\/furlysus.shop\/pages\/estimate-delivery-date\"\u003eestimated delivery date page\u003c\/a\u003e\u003c\/p\u003e\n\u003cstrong\u003eWhat are the payment methods available?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eCredit Card\u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003e (Visa, Mastercard, American Express, Discover, ATM\/ Debit)\u003c\/span\u003e, PayPal, Lake Forest Shop \u0026amp; Dine (Yiftee) Cards, Cash \u0026amp; Carry\u003c\/p\u003e\n\u003cstrong\u003eDo you ship to Alaska\/Hawaii?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eWe currently do not have a shipping service to these locations, please check back soon.\u003c\/p\u003e\n\u003cstrong\u003eHow can I track my shipment?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eAll tracking information is sent via email and can also be viewed in your account order details. You can view your order details by logging into your account on our site and choosing My Orders at the top of the page. You must be a registered user of our site to track your shipments.\u003c\/p\u003e\n\u003cstrong\u003eHow does auto-shipping work?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eIf you have an order you would like to be automatically shipped to you on a regular basis, say every week or every other week, then you can schedule an auto shipment once you have paid for the order. On the order confirmation page a drop down will appear at the top of the page that let's you choose how often you would like to auto-ship the order you have just placed. Choose the number of weeks and press the Set it and Forget It button and you are now set to receive your order on the regular basis you chose. It's that easy.\u003c\/p\u003e\n\u003cstrong\u003eHow do I have to pay for an auto-ship order?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eYou must pay for auto-shipped orders using your credit card. This means you must be a registered user of our site and have saved at least one credit to your user account. During the checkout once you have chosen Credit Card Visa, Mastercard, Discover, AMEX as your payment a checkbox will appear on the Pay step of the checkout process. This is the step where you enter your credit card number. Here you will see a checkbox that states:\u003cbr\u003eSave my credit card\u003cbr\u003eBe sure to check this checkbox as it will allow you to choose auto-shipping on your order confirmation page. If you do not check it then the auto-shipping option will not appear on the order confirmation page. Once you save the credit card it will not be necessary to save it when you order you can choose it to pay for any subsequent orders.\u003c\/p\u003e\n\u003cstrong\u003eHow often can I auto-ship?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eEvery week, every two weeks, every three weeks, every 4 weeks, every 5 weeks and every 6 weeks.\u003c\/p\u003e\n\u003cstrong\u003eHow do I view my auto-ship orders?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eOnce logged into our site, with your user account, you will see a My Orders link near the shopping cart at the top of the page. Click My Orders and scroll down the page where you will see a section titled My Auto-Ship Schedule.\u003c\/p\u003e\n\u003cstrong\u003eHow do I suspend or cancel my auto-ship orders?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eOnce logged into our site, with your user account, you will see a My Orders link near the shopping cart at the top of the page. Click My Orders and scroll down the page where you will see a section titled My Auto-Ship Schedule. There is a suspend and cancel button next to each of your scheduled auto-ship orders.\u003c\/p\u003e\n\u003cstrong\u003eWhere can I update my credit card number on the site?\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003cp\u003eAt the top of the page, once logged into the site using your user account, you will see your name at the top of the page. Click on your name and this will take you to your account page. On the account page is a section titled Payment Profiles. Click on the update\/view button. On the following page you will be able to update your credit card information.\u003c\/p\u003e","created_at":"2017-09-12T12:59:38-07:00","published_at":"2024-02-24T16:40:46-08:00","updated_at":"2024-09-23T22:16:17-07:00","handle":"help-f-a-q-s","title":"Help \u0026 F.A.Q.s"}}